State Farm® Insurance Agent Taylor Shepherd

"Coty was great! Easy to work with and helped us get what we needed. Happy to have switched to State Farm from Allstate. Saves us more money and the customer service was better ."

"Great customer service and helpful answering questions around different types of coverage"

"If I could leave a zero star review, I would! Disgusting, unprofessional, super rude, condescending behavior! Don’t get me wrong I thought he was super nice at first this guy Taylor, But the moment he even sensed that I wouldn’t be moving forward, he was childish immature, total frat boy “I could care less about you” type behavior! If you value respect and courtesy, don’t give your money to these people!!! I’m shocked at the way I was treated!"

"Great services , amazing customer service"

"Recently purchased vehicle and homeowners insurance through Taylor Shepherd’s office. Very easy to get things setup. Reasonable rates. Helpful staff."

"They are quick to respond and have always been helpful."

"Ashley made changing home insurance and adding auto easy and painless! She was there for every question with answers to each one."

"I have renters insurance and car insurance at a very reasonable price. Ashley Chanze was a great help in explaining coverage and setting everything up. She is always available to answer questions. Very happy with the service at this agency."

"Ashley in this office goes above and beyond! I have been with State Farm for about 10 years and she is always responsive to any insurance needs or questions. She must have ran at least 10 homeowners insurance quotes for me when I was house hunting this past year too! She was so helpful with ensuring I knew if a house would require flood insurance and what my potential rates may be so I could make informed decisions prior to making an offer. She also guided me through what a claim process would be and what to expect when I was rearended. Ashley has always been pleasant to deal with. Highly recommend her knowledge and expertise!"

"Ashley Chanze was very helpful and very friendly. Saved us a lot of money with our auto and home ins."

"The moundsville location has very friendly agents. They are very helpful."

"Fabulous customer service and they strive to save you $!"

"Very helpful people!"

"Quick service. Reasonable pricing. Sara was a great help in a time sensitive situation. Thank you!"

"An absolute joke of a company. And the girls that work here are completely and utterly useless and incompetent."

"Ally was a WONDERFUL person to work with. I would highly recommend Taylor Shepherds office to anyone!!"

"Fantastic agency! I dealt with Sara for setting up my home, hospital income, life, umbrella and auto insurance and she did an absolute fantastic job. I even referred my parents to this agency for their needs as well. Everything went very smooth and Sara even set up a time to review my policies after they are issued by underwriting which is super important! This agency is top notch!"

"Definitely a 10 out of 10 for Nick! He’s the one that I dealt with and he was absolutely amazing and went above and beyond! If anyone switches to State Farm, make sure you ask for Nick! He was absolutely phenomenal."

"Transparent & easy to work with!"

"The worst customer service I have ever had the displeasure of working with. They will lie about the definitions of “comprehensive” and “collision” and try to cheat you. Will never in my life do business with this particular State Farm again."

"Representative did a fabulous job! She is a real US worker!"

"I've had them for over 3 years and they have been wonderful."

"Emily was a big help!"

"Ashley was awesome! Helped me save money was quick to get back with me and help me out!"

"I highly recommend anyone calling and asking for Ashley Chanze she went above and beyond to help me get my new insurance for our vehicles and homes! She was very patient, helpful, and got the job done so quickly!"