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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randall Anderson

July 7, 2026

5  out of  5
rating by Randall Anderson
"I would highly recommend State Farm for your insurance on all the things you need covered at Taylor Shepherd they helped me with my insurance and I know they could help you as well all the people there treat you like family and have known you for ever"
We responded:
"Thank you Randall! That makes me feel incredibly honored to have you and so happy our daily efforts are noticed - we appreciate you!"
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Connie McCoy

June 27, 2026

5  out of  5
rating by Connie McCoy
"They have always answered the same when I call, there is not a lot of changes with my policies, State farm checks to see if my policy prices changes. I like that it's so easy to pay your insurance and to talk to a person. Thank you Connie McCoy"
We responded:
"We’re so happy to have you Connie! Thank you for the review "
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T Merimee

June 17, 2026

5  out of  5
rating by T Merimee
"Very professional. Very patient. Very knowledgeable. These qualities reflect well on her and State Farm."
We responded:
"Wonderful to hear! Thank you so much for the kind words, all of which we aspire to daily. Thank you for your business!"
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Trent Settlemire

June 11, 2026

5  out of  5
rating by Trent Settlemire
"I have been with them for a couple of years. I recently had some account issues and reached out via email and they helped super quick! Definitely makes me feel comfortable having quick access to support and the flexibility of not having to schedule a phone call during work hours."
We responded:
"I’m so glad to hear that Trent! I know they work their tails off to help our customers. Appreciate the review!"
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Jeff Morris

June 9, 2026

5  out of  5
rating by Jeff Morris
"I received excellant service from the young lady that handled my policy. Also, received information regarding a free device TING that monitors home electrical service."
We responded:
"Thanks for the review Jeff! We do anything we can to help provide value. "
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Jessica Craig

June 8, 2026

5  out of  5
rating by Jessica Craig
"The girls at our state farm agent have always been so kind and helpful with any situation that we have. Highly recommend them!!"
We responded:
"Thanks Jessica! They’re an award winning, #1 ranked team in WV. Thank you for the shout out to them!"
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Matthew Miller

June 5, 2026

5  out of  5
rating by Matthew Miller
"Ally at Taylor Shepard in Moundsville WV
Was awesome"
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david dempewolf

June 5, 2026

5  out of  5
rating by david dempewolf
"Wonderful professional, curteous, accommodating men and women. Very helpful and knowledgeable. Very happy with them."
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Chuck Morrow

June 5, 2026

5  out of  5
rating by Chuck Morrow
"We have been Taylor Shepherd’s office in Moundsville, WV well before he took over the local agency and have been very pleased with their service! We have owned several homes and vehicles over the last 18 years and each time we have question or need anything the quotes have been fantastic! The staff is top notch and they are always willing to do what’s best for us."
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Dwight Hall

June 4, 2026

5  out of  5
rating by Dwight Hall
"Best State Farm agency east of the Mississippi. Very informative, willing to help, top notch people. Wouldn't look or go anywhere else. Thank you!"
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BigT Outdoors

May 23, 2026

5  out of  5
rating by BigT Outdoors
"We have used Taylor Shepherds office for several years now and it’s always a fantastic experience. Their prices are great for the coverage you get. Everyone there is super friendly and knowledgeable, our agent Ashley is phenomenal!! But no matter who you work with you can’t go wrong!"
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Nika w

May 21, 2026

5  out of  5
rating by Nika w
"Friendliest office in the valley."
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Shawnee Daniels

May 21, 2026

5  out of  5
rating by Shawnee Daniels
"Very good customer service"
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Candace McBee

May 21, 2026

5  out of  5
rating by Candace McBee
"My daughter was involved in a hit and run accident (she was the one who was hit). She immediately called the police. She has been driving for maybe a year and a half. She couldn’t find her insurance card when the police officer arrived. We called State Farm and they sent it to her immediately. As a mom, I appreciated the compassion that State Farm showed. The first question they asked me was if my daughter was ok. They then quickly sent the insurance card via text. A few weeks later they called to make sure that everything was ok and to also congratulate my daughter for doing well in school. They took the extra time to follow up about the accident and to also acknowledge my daughter for her hard work in school. It meant a lot to the both of us."
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Garrett Osborne

May 21, 2026

5  out of  5
rating by Garrett Osborne
"Friendliest office in the valley!"
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Sharon King

May 21, 2026

5  out of  5
rating by Sharon King
"Emily, was so nice and knowledgeable and was able to save me money on my car, life, and house ins. Hands down best ins. HIGHLY RECOMMEND
THANKS State Farm!!"
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June McPeek

May 13, 2026

5  out of  5
rating by June McPeek
"Made the processes for getting my claim set up and my vehicle repaired very easy!"
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Tiffany Garcia

May 6, 2026

5  out of  5
rating by Tiffany Garcia
"Coty was so helpful and patient getting us set up with car insurance and renters insurance. He made sure to get us the best rate and genuinely wants to help make sure we are satisfied as customers. We feel very happy with the switch to State Farm. Not only are we paying a good amount less but we feel confident that if we ever needed to make changes or ask questions, they would not hesitate!"
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Samson and Kelsey Raby

April 30, 2026

5  out of  5
rating by Samson and Kelsey Raby
"Coty was great! Easy to work with and helped us get what we needed. Happy to have switched to State Farm from Allstate. Saves us more money and the customer service was better ."
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Matt Onken

April 22, 2026

5  out of  5
rating by Matt Onken
"Great customer service and helpful answering questions around different types of coverage"
We responded:
"Thanks for the review Matt! We work hard to be the best State Farm agency in WV!"
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Clayton Flynn

April 16, 2026

5  out of  5
rating by Clayton Flynn
"Great services , amazing customer service"
We responded:
"Thank you for the review Clayton! "
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Terry Walker

April 14, 2026

5  out of  5
rating by Terry Walker
"Recently purchased vehicle and homeowners insurance through Taylor Shepherd’s office. Very easy to get things setup. Reasonable rates. Helpful staff."
We responded:
"Thank you so much for the review Terry! We’re happy to have earned your business and made it simple and priced well. Reach out to us to help with any of your insurance or retirement needs! "
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Brian Dean

April 14, 2026

5  out of  5
rating by Brian Dean
"They are quick to respond and have always been helpful."
We responded:
"Thanks Brian! We appreciate your business buddy. Even with the hot peppers melting our faces… 🤣 "
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Shyan Tasker

April 14, 2026

5  out of  5
rating by Shyan Tasker
"Ashley made changing home insurance and adding auto easy and painless! She was there for every question with answers to each one."
We responded:
"Thank you Shyan! Ashley has been with us almost a decade and the place wouldn’t be #1 in WV without her! "
Profile photo of Sandra Daniels

Sandra Daniels

April 13, 2026

5  out of  5
rating by Sandra Daniels
"I have renters insurance and car insurance at a very reasonable price. Ashley Chanze was a great help in explaining coverage and setting everything up. She is always available to answer questions. Very happy with the service at this agency."
We responded:
"Thank you Sandra! Ashley’s the rock of the agency, couldn’t be #1 in WV without her"