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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elviha Castro

February 7, 2025

5  out of  5
rating by Elviha Castro
"100% friendly and very helpful. Keep up the great work!"
We responded:
"Thank you for the kind words Elviha!"
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Ben Haney

February 5, 2025

5  out of  5
rating by Ben Haney
"Incredibly friendly, helpful staff through and through. They've taken great care of me and helped lower my monthly car insurance!"
We responded:
"We appreciate your business Ben! Thank you for the kind words. "
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Joe Dandrea

January 29, 2025

5  out of  5
rating by Joe Dandrea
"Nick has helped through most issues help even when things are outta there control had recent accident not at fault n saw no change happy to be loyal customer"
We responded:
"Happy to have you Joe! Nick is a great asset to the team. Appreciate the review!"
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Kelly Welsh

January 17, 2025

5  out of  5
rating by Kelly Welsh
"I had hit a deer on my way home from work State Farm worked fast to get me back on the road. I appreciate all that they do to keep their customers happy!"
We responded:
"Thank you so much for the recognition Kelly! Ashley and our team love it when we can take care of these things quickly out of our office instead of the full claims process with corporate - we appreciate you!"
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Danna Davis

January 14, 2025

5  out of  5
rating by Danna Davis
"After careful consideration, I spoke to Josh about switching from Progressive, with whom I had dealt with since 2006. Josh was able to save me a considerable amount of money on auto and homeowners insurance. He also, along with lower quote, got more coverage. All in all, very pleased with my interaction with this office and Josh! Danna Davis"
We responded:
"Thank you so much for your kind words and giving Josh a shout out, he was so happy to have helped you with the triple whammy - better service, better coverage, better price! We appreciate your business. "
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Leroy Campbell

November 20, 2024

5  out of  5
rating by Leroy Campbell
"Taylor Shepard and his team has always put my needs at the top. They have been good to me and are always there when I need them even for the little questions. I didn't know much about how insurance worked and Mr. Shepard took care of me."
We responded:
"Thanks Leroy! We love having you!"
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Jess

August 23, 2024

5  out of  5
rating by Jess
"Very attentive, accommodating and always respond to any concerns needs or questions that you have in a very timely manner. always work hard to give you the best possible policy for the best possible price."
We responded:
"Thank you for the thoughtful and kind words Jess! We’re so excited to see our efforts left a good impression - Taylor"
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Rachel Berkemeier

July 26, 2024

5  out of  5
rating by Rachel Berkemeier
"I couldn't be happier! Coty is amazing and so very helpful! Love being able to text message with my agent when I need something! Will recommend Coty to everyone!"
We responded:
"Thank you so much for the review Rachel! Coty is a great asset to the team and we’re happy that you’re happy!"
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Alvin

July 24, 2024

5  out of  5
rating by Alvin
"Coty helped me for two days to get better insurance rates on my cars and home. He is a true professional and knows his profession. I will recommend Coty and State Farm to my friends and family. God bless Coty!"
We responded:
"Fantastic to hear Alvin! Glad you had a great experience. We’ll be sure to celebrate Coty!"
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Nicholas Schubert

May 31, 2024

5  out of  5
rating by Nicholas Schubert
"Coty was able to help me get new car insurance and save me a ton of money! He was pleasant and very professional, will definitely recommend going to him for insurance to friends and family."
We responded:
"Thank you for the review and kind words - we’ll be sure to tell Coty job well done!"
Profile photo of Austin Freeman

Austin Freeman

May 28, 2024

5  out of  5
rating by Austin Freeman
"COTY is hands down the best agent I’ve had at any insurance agency I’ve had super cool dude always on top of any information I need and always there when I need help even available through text pretty cool dude 10/10"
We responded:
"We’re glad he met you where you were on communication and was able to help! He’s a huge part of our team. Thank you for the review!"
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Tom Higgins

May 23, 2024

5  out of  5
rating by Tom Higgins
"I am a first time State Farm customer. I asked for a rate check because Progressive has been ridiculous with rate increases, averaging 9-18% every 6 months for the past 30 months. State Farm's offer was significantly lower, and the agent, Josh, was excellent & very helpful. He explained everything clearly, as far as coverage, costs, payments, etc. I highly recommend at least getting a rate from State Farm. Auto Insurance rates have been atrocious in recent years, and what needs to happen is the state legislatures needs to get involved. We are forced, by law, to have auto insurance in order to drive, or we risk jail. So, if we are forced to have auto insurance, there needs to be state regulation that forbids rate increases beyond specific percentages, without recent claims or tickets. Even then, it should be limited. We are all paying more for other's stupidity & driving without insurance. Just my thoughts. Having said that, I am very happy with State Farm for offering 20% lower rates than Progressive! Thank you!"
We responded:
"We’re so glad we were able to help, Tom! Thank you for the kind words for Josh, he’s a great part of our team."
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Robert Barenaba

May 11, 2024

5  out of  5
rating by Robert Barenaba
"state farm saved me over 100 dollars on insurance. really good service"
We responded:
"Exciting to hear we could help, even more exciting that the service was great! Thank you for your business Robert!"
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Norbert Carroll

April 27, 2024

5  out of  5
rating by Norbert Carroll
"Great staff, very friendly."
We responded:
"We try, thank you Norbert! We appreciate your business!"
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Sean Miller

April 3, 2024

5  out of  5
rating by Sean Miller
"Best pricing I've found in 2024 with excellent customer service"
We responded:
"Great to hear both things! We can’t control the first, but we’ll always have the second. We appreciate your business Sean!"
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Logan Latimer

March 6, 2024

5  out of  5
rating by Logan Latimer
"Very quick and easy! Coty helped me out a ton getting coverage on all my stuff! 10/10 would recommend!!"
We responded:
"Thank you so much for the kind words Logan! Coty is one of our best"
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Donna Payne

February 23, 2024

5  out of  5
rating by Donna Payne
"Very nice customer service!!! Saved me over half of what everyone else wanted to charge me. Thank you"
We responded:
"Thank you so much for the kind review, Donna! We’re thrilled we were able to help you out! Welcome to the agency. "
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Anthony DeFazio

January 4, 2024

5  out of  5
rating by Anthony DeFazio
"I've always had an amazing experience with the Shepherd team!"
We responded:
"Thanks for your review, Anthony! We love loyal customers like you! "
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Bill Curry

September 15, 2023

4  out of  5
rating by Bill Curry
"Always friendly and helpful staff"
We responded:
"Thanks for the review Bill!"
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Diana Hudson

September 13, 2023

5  out of  5
rating by Diana Hudson
"This agency saved me $60 dollars a month for my plan and being a senior on a fixed income that makes a huge impact. Also extremely pleasant to speak with and did not hesitate to fully explain any questions I had"
We responded:
"We strive to give great service and great prices - glad we helped with both! Thank you for your business Diana!"
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Donna Wolfe

September 13, 2023

5  out of  5
rating by Donna Wolfe
"Taylor Shepherd and the people in his office are very helpful. I would recommend them to everyone!!!"
We responded:
"Thank you so much for the kind words Donna! We appreciate you!"
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Allen Collins

August 17, 2023

5  out of  5
rating by Allen Collins
"Best insurance people I've business with"
We responded:
"Thanks so much for the review Allen, glad we could provide the great experience we strive for!"
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pablodelgato

August 16, 2023

5  out of  5
rating by pablodelgato
"They are very helpful"
We responded:
"Thank you so much for the kind words! Happy to help with all your insurance needs"
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Mike Contraguerro

August 15, 2023

5  out of  5
rating by Mike Contraguerro
"Taylor Shepherd is a man of his word and puts his customers first. He took care of me as if I was family. Highly highly recommend! Thank you Taylor!!"
We responded:
"Thank you for the kind words Mike! We appreciate your business and trust!"
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Michelle Hercules

July 24, 2023

4  out of  5
rating by Michelle Hercules
"Great insurance company.. I had really low rates and great customer service!! Emily and Megan are great 😃"
We responded:
"Thank you so much for the kind words and your business Michelle! We’re so happy to have you."